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Response times can be misleading. How fast someone arrives at
your site doesn't mean a thing in comparison to how soon your equipment
is up and running again. We still respond quickly but, in addition,
Image IV service representatives have a record of bringing the necessary
repair parts with them 97% of the time - probably the best record in the
industry. If yours is a special situation, we may delay response to
bring in an expert just to make certain you get the best possible
service. With an Image IV service option you are assured of the right
inventory, the right training, and professional service personnel who
know your equipment inside and out. And you will have the peace of mind of
knowing that your office automation investment is protected. Image IV's
long-term service commitment assures you that parts will be available
for a minimum of five years after production is discontinued on any
product. This reduces your risk of having to upgrade products before
your business needs require it.
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