About Us
Image IV has earned its reputation by providing first-rate document management products and services to our wide range of customers across the greater Southern California area since 1980.
Today it is all about maximum impact of your hard-earned dollars – minimizing costs and maximizing performance in the most efficient manner. Document technology is an often-overlooked area within an organization. However, are you aware just how much it is costing you to manage the creation, reproduction, storage, workflow and usage of your documents? If you do not have everything in sync and have a handle on these costs, chances are that you are ignoring an area that if managed properly can greatly improve your bottom line.
That is where Image IV can serve you, just as we have served thousands of other customers thus far. From simple to complex, we supply an affordable, sensible and understandable solution that is tailored to your particular business need.
Our Mission:
Our mission is to provide a coordinated suite of services and products that offer significant strategic and economic value, enhancing the imaging environment of our customers. These are delivered by dedicated employees who are passionate about what they do and who exhibit a genuine care and concern for our customers. We are committed to bettering our competition in every single facet of our business.
Our Core Values and Beliefs: 
· We value integrity above all else. Doing what is ethically and morally right takes precedence over profits.
· Every member of the organization plays a significant role in our success and is to be ttreated with respect and dignity, and appropriately rewarded for his or her contributions.
· The best way to retain customers is to foster a long-term, sincere relationship of trust and loyalty, providing them with products and services of true worth and value.
· Knowledgeable, educated and well-informed employees are paramount; we value constructive communication and strive for a coordinated organization in which everyone is on the “same page.”
· We believe in and practice an “above and beyond” mentality with respect to serving our customers
and fellow employees.
· Individuals are empowered to fulfill their roles and responsibilities and are encouraged to “own” their tasks.
· We are sensitive to our environment; green initiatives and policies are in place, practiced corporate-wide,
and taken very seriously.
· We seek to hire, develop and retain employees who are truly passionate about our business and for serving our customers.
· We are a technology-driven company; each of us must stay on the leading edge of that technology and apply it in meaningful ways to benefit our customers.
· Maintain an environment in which employees are continually challenged, encouraged and rewarded to improve themselves, personally and professionally.
· We exhibit a sincere care and concern for our customers that is demonstrated by action.
What We Can Do For You
Would you buy a pair of shoes that did not fit right? Our business is no different – every customer needs a solution that fits him or her properly. Just like ill-fitting shoes will do nothing but make you miserable, so will an ill-fitting solution. Poor shoes can cripple you; poor document management can cripple your operations.
What we do is tailor our recommendations to what you really need, communicate this in a way that is understandable, and ensure it is logistically, practically and economically feasible. Regardless of the size and complexity of your organization, right sizing is the best approach. Just because your feet are small, does not mean any less attention should be paid to them, right?
Whether your business is small, big or in-between, we pay attention to you, and provide what is affordable and sensible for your particular situation. It will be “baby bear” just right. Our entire organization is structured with the goal of making your work environment simpler, more efficient, and less costly.
We also place a huge emphasis on being customer-friendly – that is, when you contact us, we make you feel welcome, listen carefully to your needs to quickly match them with the right Image IV team member, and ensure that you are satisfied with the results in a minimal amount of time. We are eager to please; you dread putting on a pair of shoes that hurt your feet and you dread calling companies that waste your time. We understand that. Our success depends on your satisfaction, and by making it easy for you to give us your valuable business, we will develop that long-term relationship – the beginning (or continuation of) a beautiful friendship!
The products and services we provide include the following:
Hardware
It all starts with hardware. Image IV is proud to say that we are the authorized reseller and servicer of products from manufacturers who are undisputed leaders in the industry for both quality and innovation. These include Konica Minolta, Toshiba, HP, Samsung, Lexmark and KIP.
In ancient history (B.D. – Before Digital), hardware was the whole show. Back then, it was all about standalone boxes making copies, because that is all they were capable of doing. Konica Minolta changed all that with the advent of the digital copier. That standalone copier evolved to become a multifunctional device (copy, scan, print, and fax) that could be connected to a network.
While that certainly made the traditional copier more versatile, it also presented many challenges, such as ensuring stable and reliable network connectivity, implementation of practices to measure and control usage, development of effective security protocols to protect your sensitive materials, etc.
Image IV addressed each one of these challenges to make the most efficient use of your hardware products. In doing so, we assembled a powerful selection of software and solutions strategies, many of which were developed in partnership with our trusted manufacturers.
Applications
The capabilities of today’s hardware are fully realized via applications that have been designed to make your document and imaging workflow more effective and efficient. These applications (we do not call them “Apps” because we do not want to be contacted by Steve Jobs’ attorneys) are utilized to track and audit usage, enhance and ensure network and document security, manage document storage, archiving, and retrieval, plus a plethora of other ways to automate and simplify your operations.
The thing is, given all of the various types and brands of applications out there, how do you know which are most appropriate for your environment? 
This leads us to...
Services
Total document management plays a significant role in the administration of your daily business. Such services also represent a significant expense and reduction to your bottom line, making it incumbent upon you to achieve the maximum return on your investment in such services. Statistics tell us, however, that most companies underestimate their imaging needs and expenses by as much as 50%. Why then, is this area of most businesses so underdeveloped? The answer is simple, but true. Let’s face it – it’s boring and tedious to worry about what they imagine is “a copy here, a copy there”, and so people just rationalize that printing and copying are a necessary part of doing their job, and never give serious thought to making the entire process more efficient and less costly. The majority of businesses have no idea what they are spending, or any clue just how much technology has advanced.
That’s why we are here to help you take a hard look at your document workflow and imaging environment, helping you to identify and manage value-producing resources while eliminating needless and costly waste, thus increasing both your efficiency and your bottom line. There is no cost, risk or obligation to ask one of our consultants to visit your organization and conduct a study. What you will receive is a professional, understandable and practical assessment of your current operating environment and recommendations for improvements. Everything will be laid out to enable you to make an intelligent and thoughtful determination about what the right course of action is for you.
It may be your operation is running at peak efficiency, or requires only a simple standalone hardware solution. That is fine. However, if you are using multiple devices to produce various input/output (copy, print, scan, fax, or email); our guess is that a visit from one of our consultants will be entirely worthwhile as well as exceptionally enlightening. It is not often that a few simple tools, adjustments, and/or procedural changes can have such a dramatic effect on your ability to do business.
We offer the following programs that employ our core competencies:
Output Management Strategies (OMS)
The big buzzword these days is “Managed Print Services,” often abbreviated as “MPS.” At its most basic definition, MPS blends copiers and printers with service and supplies, into a program that is measured and monitored over time to drive hard costs savings throughout an organization. Image IV has developed an enhanced version we call Output Management Strategies, or “OMS”. Is OMS just rebadged MPS? Not at all (“NAA”)!
OMS encompasses more than just “print” functions and services. We look at the entire output, be it printed documents, stored images, scan to fax, or email functions, etc., to develop an integrated solution for you. So just what exactly is OMS? Here is a succinct definition:
“OMS is Image IV’s program of management and delivery of an organization’s assets (hardware, software, peripherals, etc.), services and supplies related to document creation, reproduction, storage, workflow and usage, provided in a bundled, all-inclusive and predictable billing model.”
Under our OMS model, organizations pay only for what they use. Too often there are under or over-utilized assets, a mismanaged assignment of applications, and an inefficient workflow. OMS coordinates efforts, right-sizing equipment to the tasks, and provides a workable, measurable strategy that is evident by rapid, accountable improvements to the bottom line.
Our consultants leverage their vast experience across a wide range of clients to benefit your organization and its particular structure and needs. They cover a lot more than simple printing or copying; they address your entire document workflow in a way that is comprehensive and complete, utilizing resources and expertise that most companies do not employ, or have the knowledge and experience to implement independently.
It is easy to find out more about this underexplored area – give us a call at 800-473-5424, or click here to contact us.
Managed Network Services (MNS)
Simply put, Managed Networked Services (“MNS”) is defined as outsourced monitoring and management of a portion or all of an organization’s IT function, infrastructure and operations.
You may ask, isn’t that what our IT department is for?
Technology has become the backbone of even small and mid-sized businesses, making it ever more critical to align business goals with the dedicated management, maintenance and advancement of that organization’s technology function. Even in the most IT-savvy organizations, technology has become more complex and highly difficult to stay abreast of; the gap increases every day.
MNS is a business strategy for more efficient and effective management of IT infrastructure, assets and operations. Whether utilized to completely manage and maintain the IT function or to simply augment and work in tandem with existing dedicated IT resources to allow focus on high-value and business-critical initiatives, MNS is a high-value, best practice solution for improving your business.
Find out more by clicking here or by calling us at 800-473-5424.
OMS + MNS = MITOS
Okay, we promise -- no more acronyms after this! The above is not some weird equation that only Einstein could figure out; simply put, it is a blending of services that gives your organization maximum positive impact.
MITOS™, short for “Managed Information Technology and Output Services” is a unique program that Image IV is proud to offer as a certified member of the Agiliant Affiliate Network™ (“AAN”). Agiliant is the originator of MITOS. It combines the best practices for delivery of business information technology and output management. It’s a comprehensive solution for optimizing management of IT infrastructure, assets and budget, for businesses of all sizes.
Most businesses, large or small, do not have managing IT systems as a core competence. IT is often a “black box” on its own that makes it difficult to know if that function is truly optimized and in alignment with corporate objectives.
Additionally, even small businesses today have a wide breadth of technology assets, systems and applications that are ever changing and growing, making it a difficult proposition to maintain the expertise needed to manage effectively all of the areas that make a significant impact to the organization.
MITOS is the solution. It shifts some (or all) of the burden of IT management, maintenance and planning to a team of highly trained, certified and dedicated professionals that will:
· Optimize performance of systems, applications and assets, ultimately making staff more efficient;
· Reduce the operational costs of management and maintenance;
· Remotely resolve issues, generally faster than a full-time, on-site IT resource could do;
· Resolve issues on-site as needed if they can’t be remotely resolved;
· Proactively apply patches, updates and fixes that will prevent most business and user impacting issues from occurring;
· Insure best practices are employed for security, data back-up, disaster recovery, licensing, system/password administration and system/operational documentation; and
· Provide strategic planning, budgeting and best use of technology advice.
Find out more about MITOS and its benefits for your organization. Click here, or give us a call at 800-473-5424. Untangle your spaghetti!
More about the Agiliant Affiliate Network™ (“AAN”): The AAN is a highly integrated coalition of leading managed services providers with standardized and synchronized operations to deliver highly scalable, efficient and comprehensive solutions for the information technology (IT) management needs of business. The cumulative knowledge base of the AAN is centrally managed, yet locally operationalized within each AAN member to deliver highly coordinated economies, best practices and uniform pricing and service levels to organizations nationwide. The AAN is the exclusive source for MITOS, the new standard for optimized IT management services.
Image IV is proud to be part of the AAN. Click here for a downloadable brochure.
In Summary
Our goal is to develop long-term relationships with our customers who trust and rely on us to handle their document management needs in the most appropriate and economical way. We realize that has to be earned and we are committed to demonstrating our sincerity to do so.
Our organization listens. We are user-friendly and approachable. We pay attention to every customer to maximize his or her benefits of having a working, sensible solution in place no matter how simple or complex.
We invite you to find out more by contacting us. Our toll free number is 800-473-5424 or you can click here to submit a request for more information.
Thank you for your interest. We appreciate your taking the time to find out more about us!
Image IV - We'll rock your docs!
