Image IV Customer Commitment Program

More than just a promise. Our guarantee.

  • Four-hour average response time
  • 98% up time
  • Replacement and free loaner program
  • Performance reports on demand
  • Assigned project teams, from both administrative, technical, and service departments
  • Free unlimited training for the life of your equipment
  • Remote “Help Desk” provides quick answers, program support, and in-depth technical assistance

Your business, our great service

ABOUT US

A Promise of Excellence
Image IV Systems was founded in 1980 with a vision. That vision was to build a company where respect, honesty and integrity, for employee and customers, would be held to the highest degree and our guiding force.

Our success for close to 40 years now, lies in forging long term business relationships based on mutual interest, trust and cooperation. Through hard work and determination, we are extremely proud to see this reflected in Image IV’s reputation in the marketplace today.

Today
Image IV has grown in its offering of technology. Image IV continues to offer the best in copiers, printers, scanners , fax technology, and transforming ourselves into being a cutting edge Managed Services Provider (MSP). This includes Managed IT, Print and Voice Services. We offer technology to help businesses of all types, transform and automate business practices into efficient and cost saving solutions.

Award Winning Service
We’re proud to be certified as a Konica Minolta PRO-TECH service provider for the last 8 years.

The Pro-Tech program requires that technician’s complete strict training and servicing criteria to ensure they are providing the best customer and product support for their Konica Minolta devices in the field.  The Pro-Tech dealers must allow random audits of their customers to qualify.

The Pro-Tech designation identifies dealers with exceptional dedication to delivering professional, reliable service and maximum performance for Konica Minolta’s award-winning lines of digital imaging products.

To earn the Pro-Tech standard, each element of the dealers’ operations are evaluated, including management skills, inventory control systems, technical expertise, dispatch systems and customer satisfaction ratings.

Testimonials

Dear Kristin,
You, Irma and Adriana, are wonderful! Thank you for the FANTASTIC service. I coordinator our schools' needs and you and the Image IV team are by far the best vendor I've interacted with this school year.
Thank you so much.
Sincerely,

G FabianJames Monroe Magnet Coordinator

Much gratitude and kudos to Saul and his coworker for thinking out of the box and handling a difficult move. The freight elevator was down. They were magicians with fitting the plotter into an elevator that is tiny and parking is a challenge. Those guys never gave up and they kept a positive attitude the whole way through. Our sincere thanks to them and for keeping me in the loop.

L ThorpeWork Progress Architecture, LLP

Thank you so very much for your prompt service. Getting my machine fixed the same day I called and with no problems after, was a true blessing to our teachers, staff and myself. The tech was amazing.

J. KoldeAzusa High School

Thank you for sending one of your wonderful and esteemed technicians, Mr. Darryl Lee. In addition to troubleshooting our machine, Mr. Lee executed one of the most thoroughly searched I have ever seen to finally locate and correct our copy issues. In addition to this,Mr. Lee. independently discovered (as I had forgotten) the problem we were having with the copies of photos attached to our documents. The copies were very strange and I couldn’t describe what was happening. However, Mr. Lee noticed this issue and was absolutely relentless in finding a solution for us; and a solution was found.
I cannot thank the team enough. This machine was having problems I had never encountered. Once again, one of your “Supermen” came and saved the day. Our copied reports are sent to agencies and are also a matter of official documentation. Quality absolutely counts. Mr. Lee has proven that what counts most of all is the best solutions and the best results, always. Thank you all again. Mr. Lee, thank you for always giving us you’re very best. Because of you all, we all here rest easy.

N HasanLASPD

You guys are awesome. I love working with your company. Everyone is just terrific. Very professional and helpful. Surely one of the best out of state dealers I work with

G BergdollSapphire Office Solutions